IT Organization

Building a Worldclass Infrastructure First edition; 188 pages ISBN: 0-13-022298-4 ( by: Harris Kern , Stuart D. Galup and Guy Nemiro )

IT Organization Preface Table Of Contents

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Organizing IT for excellence in 21st century distributed environments

Few organizations are achieving their goals for reliability, availability, and serviceability in distributed environments – and the obstacles aren’t technical, they’re organizational. How does one structure an IT organization to succeed with today’s tools and architectures? IT Organization: Building a Worldclass Infrastructure delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You’ll discover how to:

• Design your organization to deliver “any data, anywhere, anytime”
• Combine mainframe-class discipline with 21st century flexibility
• Treat your network like you treat your data center
• Organize around business-critical support functions instead of trendy technologies
• Establish standards without imposing rigidity – and achieve discipline without bureaucracy
• Overcome the myths that prevent IT organizations from succeeding

Harris Kern and his colleagues have built a worldwide reputation for evaluating IT organizations and identifying solutions – fast. This concise, to-the-point book will help you do the same. Here are the right questions to ask, specific “people and process” techniques that work, sample SLAs and internal support agreements – everything you need to make change happen, now!

About the Author

Harris Kern is currently a leading IT consultant with Sun Microsystems. He is also a noted speaker and worldwide columnist, and lead author for the New Enterprise series of books. He is consulting editor for Prentice Hall’s Harris Kern’s Enterprise Computing Institute Series, covering a wide range of IT enterprise topics.

Stuart D. Galup is Assistant Professor of Computer Information Systems at Florida Atlantic University, and a Certified Computing Professional. He resides in Ft. Lauderdale, FL.

Guy Nemiro has been in the corporate IT and writing worlds for two decades. He is currently at Sun Microsystems where he has held a series of sales account management positions. He holds an MBA from the University of Southern California and has lectured at UCLA and UC Northbridge. He resides in Los Angeles.

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			IT Services Costs, Metrics, Benchmarking, and Marketing: Delighting IT customers: your real-world, start-to-finish guide
			CIO Wisdom II More Best Practices from Leading IT Experts
			IT Architecture Toolkit Less theoretical, more practical approach to developing and implementing enterprise architecture.
			IT People Doing More with Less. Best practices for managing the people within the IT organization.
			Data Warehousing Architecture and Implementation: A start-to-finish process for deploying successful data warehouses
			Building Professional Services The Sirens’ Song: A comprehensive guide to creating a professional services organization
			IT Problem Management The complete “best practices” guide to IT problem resolution.
			IT Organization Building a World-Class Infrastructure.
			IT Web Services A Roadmap for the Enterprise: Architectures, platforms, roles, business models, and deployment realities.
			Software Development Building Reliable Systems.
			IT Production Services Building Competitive Advantage: Describes one of the most important functions of an IT infrastructure
			Managing IT as an Investment Partnering for Success: Maximizing the value of technology—and the success of your IT organization.
			High Availability Design, Techniques and Processes: The complete how-to guide for maximizing availability of enterprise systems
			IT Systems Management Design, Implement, and Manage World-Class Infrastructures.
			Technology Strategies Managing technology, value, and change in the new economy.
			Web-Based Infrastructures A 4-D Framework: Maximize the value of your next Web-centered initiative.