IT Organization – Table of Content

Building a Worldclass Infrastructure

First edition; 188 pages
ISBN: 0-13-022298-4
( by: Harris Kern , Stuart D. Galup and Guy Nemiro )

Table of Content

1. Introduction.

IT Infrastructure Assessment. What Is the Infrastructure?

2. What We Found in Our Travels.

What’s Wrong with Client/Server? The Problems. The Excuses. Applications Development Is Not an Issue. The Impact. Processes Are Not First.

3. The CIO’s Role.

Executives Out of Touch with Their Infrastructure. How Can the Infrastructure Catch Up Quickly? Lack of Time and Resource. Assure That Your IT Budget Provides for RAS. Marketing and Selling IT Services. Duplication of Efforts.

4. Case Studies.

The Problems Short-Listed. Current Organizational Structures.

5. The Problems Short-Listed.

The Top Three Missing or Broken Processes. The Other Issues. Internal Support Agreement.

6. Learn from the Past to Build the Future.

The Organization. Processes.

7. Building a World-Class Infrastructure.

Start Simple. Designing and Adhering to Your Key Methodologies. Know That Success Equals the Change You Manage.

8. The New Order.

Splitting the Technologies. Who’s in Charge?

9. The Organization for the Twenty-First Century.

Enterprise Services. Mission-Critical vs Non-Mission-Critical. Structuring Technical Staff. Functional Responsibilities. Epilogue The “World-Class” Infrastructure.

Appendix A: Frequently-Asked Questions.

General. People. Process. Technology.

Appendix B: Infrastructure Assessment Program.

The Industry Problem. People Issues. Process Issues. Technology Issues. The Program. Customer Requirements. The Deliverable. The Cost.

Appendix C: Service Level Agreements.

Information Systems Services Cost Options Definitions.

Appendix D: Internal Support Agreement.

Root Authority. Server Availability Hours. Backups. Support Responsibility.

Appendix E: Marketing Materials for an Internal Audience.

Enterprise Center. Systems Management. Quality Assurance. Customized reports. Data storage. Mission. Enterprise Center Tours. High-Tech Equipment. Information Technology Survey. Consulting Services. Bibliography.

Index.

			IT Automation The Quest for “Lights Out”: Data center automation in distributed environments.
			CIO Wisdom Best Practices from Silicon Valley’s Leading IT Experts
			IT Services Costs, Metrics, Benchmarking, and Marketing: Delighting IT customers: your real-world, start-to-finish guide
			CIO Wisdom II More Best Practices from Leading IT Experts
			IT Architecture Toolkit Less theoretical, more practical approach to developing and implementing enterprise architecture.
			IT People Doing More with Less. Best practices for managing the people within the IT organization.
			Data Warehousing Architecture and Implementation: A start-to-finish process for deploying successful data warehouses
			Building Professional Services The Sirens’ Song: A comprehensive guide to creating a professional services organization
			IT Problem Management The complete “best practices” guide to IT problem resolution.
			IT Organization Building a World-Class Infrastructure.
			IT Web Services A Roadmap for the Enterprise: Architectures, platforms, roles, business models, and deployment realities.
			Software Development Building Reliable Systems.
			IT Production Services Building Competitive Advantage: Describes one of the most important functions of an IT infrastructure
			Managing IT as an Investment Partnering for Success: Maximizing the value of technology—and the success of your IT organization.
			High Availability Design, Techniques and Processes: The complete how-to guide for maximizing availability of enterprise systems
			IT Systems Management Design, Implement, and Manage World-Class Infrastructures.
			Technology Strategies Managing technology, value, and change in the new economy.
			Web-Based Infrastructures A 4-D Framework: Maximize the value of your next Web-centered initiative.