IT People – Table of Content

IT People

Doing More with Less

First edition

ISBN 142087988X

( by: Kern, Pultorak, Dublisky, Giudicelli)

Table of Contents

Chapter 1

Building a Competitive Organization

  • IT is Like No Other Business
  • Fixing the Foundation
    • The IT Assessment
    • The Workshop
    • The Workshop Objectives
    • The Workshop Schedule
    • The Workshop Deliverables
    • The Post Workshop
    • Periodic Departmental Checkups
  • Managing the Workload
  • The IT Professionals’ Lack of Discipline
  • The Generic Prescription: Discipline for IT Professionals

Chapter 2

The People Issues

Chapter 3

The Discipline of the IT Professional

  • Understanding the Two Senses of the Word ‘Discipline’
    • Do the Right Things: The Disciplines of the IT Profession
    • Do the Right Things Right: Exercise Discipline
  • Investing in Discipline for the IT Professional: Why Bother?
  • Acquiring Discipline: ‘Get It’ and ‘Get On With It’
    • ‘Get It’
    • ‘Get on With It’
    • Summary

Chapter 4

The Disciplines of the IT Profession

  • A Survey of What Could Be on Your Plate
  • Understanding the Process Disciplines
    • The Incident Discipline
    • The Problem Discipline
    • The Change Discipline
    • The Release Discipline
    • The Configuration Discipline
    • The Service Level Discipline
    • The Discipline Availability
    • The Capacity Discipline
    • The Financial Discipline
    • The Continuity Discipline
    • The Security Discipline
  • Understanding the Governance Discipline
    • The Project and Program Discipline
    • The Quality Discipline
    • The Organizational Change Discipline
    • The Assessment and Audit Discipline
    • The Risk and Value Discipline
    • The Communication Discipline
    • The Marketing and Sales Discipline
    • The HR and Workforce Discipline
    • The Goals and Metrics Discipline
    • The Strategy and Standards Discipline
    • The Reporting Discipline
    • The Escalation Discipline
    • The Monitoring and Control Discipline
    • The Policy and Codification
    • Discipline
    • The Knowledge Discipline
  • Understanding the Platform Disciplines
    • The Storage Discipline
    • The Telecomm
    • The Network Discipline
    • The Database Discipline
    • The Application Discipline
    • The Infrastructure Discipline
    • The Client Discipline
    • The Server Discipline
    • The Web and Internet Internet Discipline
    • The Documentation Discipline
    • The Procedures Discipline
    • The Management Tools
  • Understanding the IT Life Cycle Disciplines
    • The Evaluation Discipline
    • The Procurement Discipline
    • The Definition Discipline
    • The Design Discipline
    • The Development Discipline
    • The Deployment Discipline
    • The Delivery Discipline
    • The Decommissioning Discipline
    • The Testing Discipline
    • The Maintenance Discipline
    • The Improvement Discipline
    • The Support Discipline
    • The Administration Discipline
    • The Training Discipline
  • Understanding the IT Stakeholder Disciplines
    • The User Discipline
    • The Customer Discipline
    • The Business Unit Discipline
    • The Site Discipline
    • The End-customer Discipline
    • The Supplier Discipline
  • Determining Which Disciplines are Relevant to You

Chapter 5

Discipline Mentoring: Helping IT People Excel

  • Radical Approach
  • Discipline Mentoring Program
  • The Discipline Mentor
    • The Roles and Responsibilities
    • I. Thou shalt adhere to a formal program.
    • II. Thou shalt see the protégé as a total package.
    • III. Thou shalt be a leader.
    • IV. Thou shalt be an effective communicator and listener.
    • V. Thou shalt be inquisitive.
    • VI. Thou shalt be persistent.
    • VII. Thou shalt uphold professional and personal values.
    • VIII. Thou shalt have a deep inclination to help others.
    • IX. Thou shalt be analytical and organized.
    • X. Thou shalt have a solid IT or mentoring background.
  • The Seven Phases of the Discipline Mentoring Program™
    • 1. The Organization Assessment Phase
    • 2. IT Professional’s Assessment Phase
    • 3. Post-assessment Phase
    • 4. Action Plan Phase
    • 5. Mentoring Phase
    • 6. Ongoing Monitoring Phase
    • 7. Post-Discipline Mentoring Program™ Phase
  • Defining the Four Levels of Discipline
    • Level 1: No Discipline
    • Level 2: The Basic Level
    • Level 3: The Intermediate Level
    • Level 4: The Ultimate Level
  • The Ten Commandments for the IT Professional (Protégé)
    • I. Thou shalt abide by a contract with yourself.
    • II. Thou shalt establish goals.
    • III. Thou shalt avoid complacency.
    • IV. Thou shalt maintain values.
    • V. Thou shalt see yourself as a total package.
    • VI. Thou shalt never compare yourself to someone else.
    • VII. Thou shalt train the mind to manage your life.
    • VIII. Thou shalt manage your life as if it were a business.
    • IX. Thou shalt complete all projects/assignments on schedule.
    • X. Thou shalt be a willing participant and commit to the program.
    • Success
    • Summary

Chapter 6

IT Politics: A Primer for IT Professionals

  • Introduction
    • Why Won’t My Work Just Speak for Itself?
    • Why is IT Such a ‘Political Hotbed’?
  • Politics and Power
    • Organizational Politics
    • Power
    • Positional Power
    • Formal Hierarchical Position
    • Control of Resources
  • Whom You Know
  • Whom They Know
  • Connecting Others
  • Developing Political Skills
    • Assessing Organizational Culture and Political Climate
    • Self-awareness
    • Developing Self-awareness
    • Self-management
    • Group Awareness
    • Group Management
    • Negotiation
    • Conflict Management
    • Relationship Management
    • Summary

Chapter 7

Performance Management: Helping IT People Excel

  • Performance Management—What Is It?
  • People Performance Management Systems
    • Why Are Companies Not Investing in People Performance Management?
    • Addressing Misconceptions and Perceptions
    • Executive Attitude
    • The Human Resources Management
    • Outcome of an Effective People Performance Management System
    • Selling People Performance Management Systems Companywide
  • People Performance Management for IT People
    • People Performance Management System Challenges
    • How a Good Performance Management System Benefits IT People
    • Summary



Appendix A

4-S Job Planning Example

  • 4-S Job Planning Example
  • SMART Goals

Appendix B

Harris Kern’s Discipline Mentoring Questionnaire

  • Goals
  • Self-management
  • Health
  • Career
  • Wellness
  • Communication
  • People Management
  • Management
  • Lifestyle
  • Personality
  • Values
  • Family Issues
  • Miscellaneous
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