IT Production Services – Table of Content

Building Competitive Advantage

First edition; 208 pages
ISBN: 0-13-065900-2
( by: Harris Kern , Rich Schiesser and Mayra Muniz )

Table of Content

Chapter 1

  • Introduction
  • Summary

    Chapter 2
    Ten Commandments for Building the Ideal IT Environment

  • Introduction
  • Top IT Issues and Challenges
  • The Ten Commandments
  • Summary

Chapter 3
IT Assessments, Planning, and Development

  • Introduction
  • The Need for Assessments and Planning and Development Workshops
  • Struggling With The Issues
  • Selling The CIO
  • The Key to Successfully Building the Ideal IT Organization
  • Not Another Assessment
  • Summary of the Assessment Process
  • IT Planning and Development Workshop
  • The Issues
  • Summary

Chapter 4
Production Services (PS)

  • Introduction
  • Roles and Responsibilities
  • Problems Prevented by a PS Organization
  • Summary

Chapter 5
The Production Acceptance Process

  • Introduction
  • Definition of Production Acceptance
  • The Benefits of a Production Acceptance Process
  • Implementing a Production Acceptance Process
  • Full Deployment of a New Application
  • Distinguishing New Applications from New Versions of Existing Applications
  • Distinguishing Production Acceptance from Change Management
  • Assessing an Infrastructure’s Production Acceptance Process
  • Measuring and Streamlining the Production Acceptance Process
  • Summary

    Chapter 6
    Case Studies

  • Introduction
  • The Seven Companies Selected
  • Types of Attributes
  • Company A
  • Company B
  • Company C
  • Company D
  • Company E
  • Company F
  • Company G
  • Summary

    Chapter 7
    Most Frequently Asked Questions

  • Introduction
  • Summary

    A. Production Services Job Descriptions

  • Production Services Management Position
  • Production Services Staff Position

    B. Issues from Workshop C. Description of Issues from Workshop

  • Data from IT Planning and Development Workshop


IT Automation
The Quest for “Lights Out”: Data center automation in distributed environments.
CIO Wisdom
Best Practices from Silicon Valley’s Leading IT Experts
IT Services
Costs, Metrics, Benchmarking, and Marketing: Delighting IT customers: your real-world, start-to-finish guide
CIO Wisdom II
More Best Practices from Leading IT Experts
IT Architecture Toolkit
Less theoretical, more practical approach to developing and implementing enterprise architecture.
IT People
Doing More with Less. Best practices for managing the people within the IT organization.
Data Warehousing
Architecture and Implementation: A start-to-finish process for deploying successful data warehouses
Building Professional Services
The Sirens’ Song: A comprehensive guide to creating a professional services organization
IT Problem Management
The complete “best practices” guide to IT problem resolution.
IT Organization
Building a World-Class Infrastructure.
IT Web Services
A Roadmap for the Enterprise: Architectures, platforms, roles, business models, and deployment realities.
Software Development
Building Reliable Systems.
IT Production Services
Building Competitive Advantage: Describes one of the most important functions of an IT infrastructure
Managing IT as an Investment
Partnering for Success: Maximizing the value of technology—and the success of your IT organization.
High Availability
Design, Techniques and Processes: The complete how-to guide for maximizing availability of enterprise systems
IT Systems Management
Design, Implement, and Manage World-Class Infrastructures.
Technology Strategies
Managing technology, value, and change in the new economy.
Web-Based Infrastructures
A 4-D Framework: Maximize the value of your next Web-centered initiative.

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