Managing the New Enterprise – Table of Content

The Proof, Not The Hype

First edition; 240 pages
ISBN 0-13-231184-4
( by: Harris Kern, Randy Johnson, Michael Hawkins, and Andrew Law with William Kennedy )

Table of Content

Foreword
Acknowledgments
About the Authors
Preface

• IT in the New Enterprise
  IT in the New Enterprise
  The New Enterprise
  Legacy Concepts
  The Network is the Data Center
  Re-Engineering IT
  Personalized Communications
  Those People Issues
  Morale and Compensation
• Production-Quality Enterprise Networks
  Characteristics of an Enterprise Network
  Guidelines for Success
  Cost of Ownership
  A Multidimensional Approach
• Steps Toward a Network Architecture
  Analyzing Requirements
  Key Pieces of the Network Requirements Puzzle
  Design for Success — They’ll tell you
  Functionality, Performance, Reliability
  Key Methods for the Network Architecture
  Standards Issues
  Survey Technologies and Trends
  Logical Network Topology
  Subnets and Workgroups
  Management and Security
• Building a Distributed Network
  Distributed Facilities
  Structured Cabling
  Cabling Types and Standards
  EIA, IEEE, and ANSI Standards
  Connectors and Adapters
  Other Cabling Issues
  The Backbone Network
  Segmented Backbone Networks
  Subnets and Access
  Topographies
  Concentrators and Connectivity
  High-Speed Networking Technologies
  Internetworking and Interoperability
  Wide Area Networking and Beyond
  Internet
  Nomadic Connections
• Networking Platforms, Protocols, and Management
  One or Many Voices?
  Multiprotocol Networks
  Mainframe Connectivity
  Server Connectivity
  Desktop Client Connectivity
  Network Management Platform and Standards
  Network Management Applications
  Special Network Management Tools
  Remote Network Management
  Network Security
  Encryption
  Eavesdropping Protection and Intrusion Detection
  Remote Dial-in Security
  Firewalls
• Network Standards and Procedures
  Organization and Personnel
  Management Standards and Procedures
  Documentating the Network
  Names and Addresses
  Performance and Security
  Centralized Configuration and Management
  Problem Recovery
• The New Enterprise Data Center
  More, Not Fewer
  Data Center Services
  Reliability, Availability, and Serviceability
  Data Center Organization
  Technical Support
  Database Administration
  Computer Operations
  Data Center Standards
  Hardware Standards
  Disk Configuration Standards
  Software Standards
  Database Standards
  Security Standards
• Data Center Processes and Tools
  Managing Change
  Change Management Process
  Change Request Procedure
  Release Distribution/Configuration Management
  Disk Management
  Reliability
  Availability
  Serviceability
  Being Proactive
  Managing Availability
  Preventive Maintenance
  Disaster Recovery
  Scheduling
  Console Server
  Tape Management
  Performance Monitoring and Capacity Planning
  Footprint Request
  Automated Paging
  Problem Management
  Security
• Client/Server Production Acceptance
  Our #1 Priority
  The CSPA Chronicle
  Contents of the CSPA
  The CSPA Process
  There are Four Phases to the Process
  Personalized Communications
  Service Level Agreements
  Roles and Responsibilities
  Production Application Tracking
  What IT Should/Should Not Support
  Tips for Success or Failure
  CSPA Signoff Sheet
• Managing Customer Expectations (Including the Desktop!)
  Mission Critical Desktops
  Dataless Desktops
  Savings Through Centralization
  Desktop System Administration
  Chargeback
  IT-Customer Budget Collaboration
  Our Chargeback Methods
• The Proof: A Case Study in Client/Server Security
  Securing the JIT
  Client/Server Security Architecture
  Server Security
  Application Security

			IT Automation The Quest for “Lights Out”: Data center automation in distributed environments.
			CIO Wisdom Best Practices from Silicon Valley’s Leading IT Experts
			IT Services Costs, Metrics, Benchmarking, and Marketing: Delighting IT customers: your real-world, start-to-finish guide
			CIO Wisdom II More Best Practices from Leading IT Experts
			IT Architecture Toolkit Less theoretical, more practical approach to developing and implementing enterprise architecture.
			IT People Doing More with Less. Best practices for managing the people within the IT organization.
			Data Warehousing Architecture and Implementation: A start-to-finish process for deploying successful data warehouses
			Building Professional Services The Sirens’ Song: A comprehensive guide to creating a professional services organization
			IT Problem Management The complete “best practices” guide to IT problem resolution.
			IT Organization Building a World-Class Infrastructure.
			IT Web Services A Roadmap for the Enterprise: Architectures, platforms, roles, business models, and deployment realities.
			Software Development Building Reliable Systems.
			IT Production Services Building Competitive Advantage: Describes one of the most important functions of an IT infrastructure
			Managing IT as an Investment Partnering for Success: Maximizing the value of technology—and the success of your IT organization.
			High Availability Design, Techniques and Processes: The complete how-to guide for maximizing availability of enterprise systems
			IT Systems Management Design, Implement, and Manage World-Class Infrastructures.
			Technology Strategies Managing technology, value, and change in the new economy.
			Web-Based Infrastructures A 4-D Framework: Maximize the value of your next Web-centered initiative.