Web-Based Infrastructures – Table of Content

A 4-D Framework

First Edition,304 pp.
ISBN: 0-13-032989-4
( by:Sanmay Mukhopadhyay and Cooper Smith )

Table of Content

Part 1
What is an E-Business?

  • The New Playing Field

Chapter 1: Drivers of the E-World

  • Introduction taking the Plunge
  • Business Drivers

    • To Do Business All the Time
    • To Do Business Affordably
  • The Net Economy Meets the Global Economy
    • Global Competition
    • Non-Traditional Competition
    • Communities
    • Channels
    • Real-Time Demand and Supply
    • Auctions
  • People Drivers
    • People Make the World Go Around!
    • The Internet Experience
    • Mass Customization
    • Self-Service
  • Process Drivers
    • Transformed Processes
  • Technology Drivers
    • Connectivity
    • Anywhere
    • Lighting Speed
    • Convergence

Chapter 2 : Why the 4D Framework?

  • An Introduction to the 4D Framework
  • Why this Approach?
  • Explanation
  • Spiral/Iterative Methods Work Better
  • High-Velocity Business Processes Demand Rapid Iteration
  • E-Business Characteristics


  • Conclusion

Part 2
Into the Matrix

  • The New Era

Chapter 3 : The First Dimension: E-Drivers

  • A New Definition for E-Organizations
    • Levels of E-Organizations and E-Businesses

Chapter 4 : The Second Dimension: Phased Implementation

  • Phase 1: Understanding Phase
  • Phase 2: Solutions Phase
  • Phase 3: Implementation
  • Phase 4: Maintenance and Monitoring Phase
  • Change Continues
    • Understanding organizational Culture
    • Maintenance/Monitoring Phase

Part 3
The Third Dimension: Redesign Disciplines

  • Value Chain Analysis
  • Value Chain Linking
  • High- Velocity Process Management
  • Change Management

Chapter 5 : Value Chain Analysis

  • Introduction
    • When to Apply the Method
  • What is a Value Chain?
    • 4D Value Chain Analysis
    • The 4D Framework- Value Chain Relationship
  • Basic Definition and Concepts of the Value Chain
    • Different Types of value Chain Results
    • Two Different, Yet Integrated Value Chain Management Cycles
  • Value Chain Model Testing
    • E-Investment Bundles
  • Putting It All Together
  • Phase 1: Understanding Phase
    • Opportunity Recognition
    • Justification
  • Phase 2: Solutions Phase
  • Phase 3: Implementation Phase
  • Phase 4: Maintenance and Monitoring Phase
  • The Value Chain Linking Technique
    • Concepts and Principles
    • The Basic Link Map
    • Additional E-Initiatives
    • E-Initiatives
  • Value Chain Notation and Rules
    • Results
    • E-Initiatives (Business, People, Process, and Technology)
    • Value Chain Matrix

Chapter 6 : Value Chain Program and Value Chain Linking

  • Value Chain Linking
  • The Value Chain: A Detailed Link Map
    • Principles of Multiple Cause-Effect
    • Rules for Value Chain Linkage
    • Integrity Rules
    • Value Chain Formulation Modes
    • The Value Chain Link Process Summarized
    • Important Guidelines
  • Summary

Part 4
Where to Now?
Chapter 7 : High-Velocity Process Management

  • High-Velocity Process Management (HVPM) Revisited
    • How to Create “High Velocity”
    • Roles and Responsibilities
    • Summary
  • Understanding Phase
      Typical Deliverables
  • Solutions Phase
    • Deliverables
  • Implementation Phase
  • Monitoring and Maintenance Phase

Chapter 8 : Change Management

  • Change Management in E-Business
  • The E-Change Management Process
    • Why Have Organizational Transformation Initiatives (like E-Initiatives) Failed?
    • Key Concepts and Definitions
  • Value Chain Results-Based Change
    • An Organization as a System
    • Developing Comprehensive Change Programs
    • Managing E-Transition as a Process
    • Multiple Models
  • E-Change Management Models
    • Best-of-Breed Model
    • The Breadth of a Change
    • The Depth of a Change
  • Nature of Change” Identification
    • Change Types
    • Identifying the Resources Required for a Change
    • Organizational Process Model
    • Important Ideas
    • Organizational Power Model

Chapter 9 : Implementing the E-Change Management Process

  • The Value Chain Results Management Cycle
    • E-Change Understanding Phase
    • E-Change Assessment Phase
    • E-Transition Solutions Phase
    • E-Change Implementation Phase
  • Methods
  • Generation Methods
  • Recording and Documentation (An Important Deliverable)
  • Value Chain Results
  • Documenting E-Initiatives
  • Classifying E-Initiatives
  • Evaluating E-Initiatives: Depth and Breadth

Chapter 10 : Case Study: Fictitious ABC Company

  • Problem Definition
  • Solution
  • Project Management Approach
    • Project Plan
    • E-Business Project Team Organization, Roles, and Responsibilities
    • Communication
    • Continuous Transition Approach
    • Project Control
    • Critical Success Factors
    • E-Business Project Management Tools
  • Business Elements
  • People Elements
    • Skills Development
    • Roles and Responsibilities
    • Cultural Analysis
    • Communication Styles
  • Technology Elements
    • Process Assessment Evaluation Checklist
  • Process Elements
    • Change Management
    • Business Case Analysis Process
    • Business Processes (HR-Related)
    • Transition Management Process
    • Production QA/Acceptance Process
    • Problem Management
    • IT Change Management
    • Asset Management
    • Event Monitoring
    • Performance Management and Capacity Planning
    • Internal Support Agreement/Process
    • IT Customer Satisfaction Process
    • Disaster Recovery
    • Configuration Management/Release Distribution
    • Software Change Management
    • Systems and Infrastructure Management
    • Charge-Back Process
    • IT Planning Process
  • Case Study
  • Component-Based Method
    • Understanding Phase
    • Solutions Phase
    • Implementation Phase
  • Summary

Part 5
Appendix A

  • Assessment

Appendix B

  • E-Business Project Management

Appendix C

  • Case Study

Appendix D

  • Example of Change Control Templates
  • Index


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