IT Production Services

Building Competitive Advantage First edition; 208 pages ISBN: 0-13-065900-2 ( by: Harris Kern , Rich Schiesser and Mayra Muniz )

IT Production Services Preface Table Of Contents

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IT Production Services highlights the issues, obstacles, and provides the solutions to properly structure your enterprise infrastructure organization. In addition, introduces:

• Improved communication practices throughout IT by specifically identifying everyone’s roles and responsibilities for providing high availability for every mission critical application
• The process to successfully integrate Applications Development objectives with infrastructure support requirements
• A services oriented gate-keeper function
• A QA function for production support
• A Production Acceptance methodology
• The 10 methodologies for building cost-effective and service-oriented infrastructures

IT Production Services is written for CIO’s, CTO’s, IT Management, Data Center staff, and Infrastructure Support staff.

About the Author

HARRIS KERN,
world-renowned author, publisher, lecturer, and IT consultant, Harris Kern is the industry’s leading mind on simplifying IT – and making it work. His extensive IT background serves as the foundation for his best-selling books. As executive editor of Harris Kern’s Enterprise Computing Institute, he united the industry’s leading minds to publish “how-to” textbooks on critical IT issues. He’s also written “Discipline: Six Steps to Unleashing Your Hidden Potential” and “Discipline: Training the Mind to Manage Your Life” an autobiography revealing successful management of both personal and professional life.

RICH SCHIESSER,
Infrastructure expert combines the experiences of a senior IT executive, professional educator, acclaimed author and sought-after consultant. These are experiences which he utilizes to the benefit of numerous clients nationwide. Mr. Schiesser has led IT infrastructure groups at organizations such as Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox, and Northrop Grumman for 10 years. He has taught IT classes at California State University, Los Angeles, and the University of California, Los Angeles. As a consultant, he now designs and implements infrastructures for a variety of companies including Emery Air Freight, DIRECTV, Option One Mortgage, WhatsHotNow.com, and The Weather Channel.

MAYRA MUNIZ,
as Director of Publishing Coordination for Change Technology Solutions, Inc., Ms Muniz coordinates Change’s principal publishing partner, Prentice Hall PTR (Pearson) developing the acclaimed series: Harris Kern’s Enterprise Computing Institute. As executive assistant and business manager to its founder, Harris Kern, her experience as an editor, publicist, graphics designer, events manager, and marketing specialist has played a major role in the success of the series. Ms. Muniz has also contributed as co-author to “IT Production Services.”

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			CIO Wisdom Best Practices from Silicon Valley’s Leading IT Experts
			IT Services Costs, Metrics, Benchmarking, and Marketing: Delighting IT customers: your real-world, start-to-finish guide
			CIO Wisdom II More Best Practices from Leading IT Experts
			IT Architecture Toolkit Less theoretical, more practical approach to developing and implementing enterprise architecture.
			IT People Doing More with Less. Best practices for managing the people within the IT organization.
			Data Warehousing Architecture and Implementation: A start-to-finish process for deploying successful data warehouses
			Building Professional Services The Sirens’ Song: A comprehensive guide to creating a professional services organization
			IT Problem Management The complete “best practices” guide to IT problem resolution.
			IT Organization Building a World-Class Infrastructure.
			IT Web Services A Roadmap for the Enterprise: Architectures, platforms, roles, business models, and deployment realities.
			Software Development Building Reliable Systems.
			IT Production Services Building Competitive Advantage: Describes one of the most important functions of an IT infrastructure
			Managing IT as an Investment Partnering for Success: Maximizing the value of technology—and the success of your IT organization.
			High Availability Design, Techniques and Processes: The complete how-to guide for maximizing availability of enterprise systems
			IT Systems Management Design, Implement, and Manage World-Class Infrastructures.
			Technology Strategies Managing technology, value, and change in the new economy.
			Web-Based Infrastructures A 4-D Framework: Maximize the value of your next Web-centered initiative.